Brett Lauren Becker

Education

09/2002 – 09/2003 – University College London – London, UK

Master of Science in Theoretical Psychoanalytic Studies

• Received an overall mark of Distinction for end-of-term exams.
• Dissertation The Uncertain Subject defended successfully before program faculty 09/2003.
• Overall Program Mark: High 2^nd Class Honors.

08/1996 – 04/2000 – Alma College – Alma, Michigan, USA

Bachelor of Arts in Psychology and Philosophy

• Graduated Cum Laude.
• Received Departmental Honors in both Psychology and Philosophy.
• Senior Thesis in Psychology, The effects of long-term nicotine ingestion on spatial learning, anxiety, and hippocampal cells in rats, presented at:

i. The Midwestern Psychological Association Fall Conference in Chicago, IL. 1998

ii. The Society for Neuroscience Annual Meeting in Miami, FL. 1999. Abstract also published for this meeting.

• Senior Thesis in Philosophy, Freud: Defending the Damned, defended successfully before faculty of the Philosophy Department 04/2000.
• Overall GPA: 3.7/4.0 – Psychology GPA: 3.6/4.0 – Philosophy GPA 3.9/4.0

Experience

12/2004 – Present – Domino’s Pizza, Inc. – Ann Arbor, Michigan, USA

Help Desk Analyst – Computer Operator

• Responsibility for overnight operation and administration of 400 Intel- and SPARC-based Dell and IBM AIX servers in the Domino’s World Resource Center.
• Racking, base operating system (Windows Server 2003, Sun Solaris, IBM AIX) installation, patching, and upgrading of new and current servers and components.
• Tape backup procedures to ensure data integrity.
• Responsible for the development of documentation (HTML & PDF) for administrative procedures.

06/2004 – 12/2004 – Manpower, Inc. – Ann Arbor, Michigan, USA

Domino’s Pizza, Inc.

Level 1 Helpdesk Consultant

• Assist and troubleshoot problems for several thousand users of Information Services equipment for a multi-national corporation.
• Perform over-the-phone diagnostics and repair of system problems, both hardware and software.
• Perform basic helpdesk functions such as password resets, application installation and upgrade, as well as account and network administration.

Technical Writer

• Create new and modify existing documentation for an expanding Knowledge Base.
• Explore and understand all client applications to assist in creating call scripts for other Level 1 Helpdesk Consultants to use.
• Assist with creation of a Team Member Training Manual for use with new employees.

10/2003 – 08/2004 – Barnes and Noble Booksellers, Inc. – Ann Arbor, Michigan, USA

Lead Bookseller

• Assist customers in finding and purchasing books in the store and online.
• Personal control over the largest single section of the store, including responsibility for preparing current promotions and displays, cleanliness, and user-friendliness.
• Responsibility for in-depth knowledge of materials in the store and specifically in the section under my personal control, so as to better assist customers in making informed decisions about their book purchases.

01/2002 – 07/2003 – University College London Information Systems – London, UK

UCL Information Systems Helpdesk

• Assist faculty, staff, and student users of University-wide computer and network services.
• Diagnostics, troubleshooting, and repair of a variety of hardware and software problems on varied platforms.
• Network and account administration, including account management, suspension and lock-out, password reset, and TCP/IP troubleshooting.

08/2000 – 06/2002 – Interlochen Center for the Arts – Interlochen, Michigan, USA

Residence Hall Counselor

• Help Arts Academy students from around the world with personal, social, and scholastic problems, with a specific focus on conflict-resolution.
• Attend weekly meetings with other Academy Residence Hall staff.
• Responsible for parental contact, Hall activities and outings, detailed paperwork and grading, and the personal wellbeing of students under my care.

01/1997 – 01/2000 – Alma College Psychology Department – Alma, Michigan, USA

Teacher’s Assistant

• Assistant for both the Introduction to Psychology and Physiological Psychology classes.
• Responsible for the setup and explanation of experimental equipment.
• Responsible for care and handling of experimental animals used by psychology students and faculty.
• Class-front teaching of psychological theories, constructs, models, and experimental design, as well as tutoring and grading of student assignments.

Technical Experience

Operating Environments:

• UNIX

i. Linux: Redhat Linux 6.2 – 9, Fedora Core 1 – 3, Gentoo Linux, Ubuntu Linux

ii. Solaris 8 – 9

iii. IBM AIX

iv. FreeBSD

v. OpenBSD

vi. SCO UNIX

• Microsoft Windows

i. Windows 3.0 – 3.11

ii. Windows 95 – ME

iii. Windows NT, 2000, XPSP1/2, Server 2003

• MacOS

               i. Apple IIe, GS

ii. MacOS 8 – 9

iii MacOSX 10.1 – 10.3

• MS-DOS 4 – 6.2

Software Environments:

• Open Source / Free Software: XFree86, Xorg, GNOME, KDE, Gimp, OpenOffice.org, Mozilla, Mozilla Firefox, Mozilla Thunderbird, Nvu, KOffice, Konqueror, Ethereal, and assorted system, networking, and software configuration tools (e.g. GCC, emerge, apt, yum, kernel configuration utilities, kudzu, Emacs, vi, ed, joe, bash, etc.)
• Closed Source / Proprietary Software: Microsoft Office (up to 2003), Active Directory, SMS Administration Console, Adobe Photoshop, Acrobat, Illustrator, Novell GroupWise, Norton Antivirus, McAfee VirusScan, Dameware NT Utilities, Heat Call Logging, and assorted system administration and configuration tools (e.g. shell utilities and Windows networking diagnostic tools)

Networking:

• Protocols: TCP/IP, NetBIOS, Microsoft Networks, Microsoft File and Printer Sharing, Bluetooth, Infrared, Firewire, 802.11b, HTTP, FTP, SMTP, POP, IMAP, SSL, SSH, Telnet, IRC, and Ethernet
• Software: TCPView, Ethereal, PuTTY, MSN Messenger, AIM, Yahoo Messenger, gAIM, OpenSSH, gFTP, Filezilla, ZoneAlarm Pro, MS Windows XP Firewall, and others
• Hardware: WLAN stations, Dell PowerEdge servers, PCMCIA, Ethernet cabling, routers, and hubs, etc.

Affiliations and Awards

Affiliations: American Civil Liberties Union, Psi Chi National Psychology Honor Society (Alma College Chapter), Theta Chi Fraternity (Eta Nu Chapter), Electronic Frontier Foundation, National Honor Society

Awards: National Merit Scholarship, Alma College Presidential Scholarship (four straight years), Alma College MacGregor Grant for summer research in 1999, 1^st Place award for 1999 Alma College Writing Contest for a piece of short fiction (which was also published in the Alma College Pine River Anthology).

Interests and Aims

My primary interests are twofold: first, I have been involved with technology and computer-related fields throughout my life, and find myself at home in technical fields. I enjoy observing and partaking in developing technologies such as the adoption of Open Source and Free software, embedded devices, and web-based applications. My other primary interest is in Freudian and Lacanian psychoanalysis, and especially where its theory and practice applies to the junctions between quantum mechanics, linguistics, optics, mathematics, philosophy, neuroscience, and neural network theory.

My other interests include travel, sailing, reading, politics, art, number theory, music, and poetry.

References are available upon request

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